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旅游英语中你会打电话预定酒店吗?
更新:2017-08-19 13:03 作者:明月 来源:未知 点击:1 次  
很多时候出国旅游前都是要打电话预订宾馆房间的,这里就让大家了解一下如何进行房间预订。在信息高度发达的今天,预定饭店的方式也是多种多样的。电话、上网、信函、电传都是可以的,但最常用的还是电话预定。
 
UNIT 1
 
Room Reservations
 
1-1 A long Distance call Reservation 远程预定酒店
 
Scene: Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.
 
Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?
 
B: I’m calling from New York. I’d like to book a room in your hotel.
 
R: What kind of room would you like, sir? We have single rooms, double rooms, suites and deluxe suites in Japanese, British, Roman, French and presidential styles.
 
B: A British suite, please.
 
R: Would you like breakfast?
 
B: No, thanks.
 
R: Can you give me your name please, sir?
 
B: Bellow. B-E-L-L-O-W.
 
R: Thank you, Mr. Bellow. And your arrival and departure dates?
 
B: From May 26th to May 29th.
 
R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I correct, Mr. Bellow?
 
B: Yes, thank you.
 
R: What time will you be arriving, Mr. Bellow?
 
B: Around 5:00 p.m.
 
R: All right. You’ll be expected to be here then.
 
B: That’s fine. Thank you, madam. Good-bye.
 
R: Good-bye.
在确定了要入住的饭店后,可以拨打他们的电话,告诉他们你的要求以及入住和停留的时间,入住的人数,房间的类型,申请住房人的姓名和到达饭店的大概时间,并问清房费,万一比预定时间晚了,尽快打电话联系,否则预定就会被取消。
 
1-2 A Group Reservation 团体预订酒店
 
Scene:The telephone rings. The Reservations (R) answers the phone.
 
R: Reservations. May I help you?
 
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to book 10 double rooms with twin beds for five days.
 
R: For which dates?
 
C: For May 23rd, 24th, … and 27th.
 
R: One moment please, sir.
 
(The reservations check the list.)
 
Yes, we can confirm 10 rooms for five days.
 
C: Thank you. Is there a special rate for a group reservation?
 
R: Yes, there is a 10 per cent discount.
 
C: That’s fine.
 
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
 
C: Yes.
 
R: Could you give me the flight number, please, in case the plane’s late?
 
C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.
 
R: Thank you, sir.
 
C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big conference hall?
 
R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that. Please hold on a moment and I’ll see if I can put you through.
 
此外,随着服务业的发展,饭店会越来越注重个性化服务,尽量满足客人的需求,所以如果你有什么特殊对房间的要求,也可以在预约时提出,使你在饭店的休息可以更加舒适和方便,何乐而不为呢。
 
1-3 A Local Call Reservation 预定当地酒店
 
Scene: The Reservations (R) answers the phone as soon as it rings.
 
R: Reception. Can I help you?
 
Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
 
R: How long will he be staying?
 
C: I don’t know, but it could be anything from seven to tend.
 
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
 
C: What if there isn’t any room then?
 
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
 
C: Fine. How much do you charge for a single room with breakfast?
 
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
 
C: His company will cover all the expenses. We’ll send you a check right away.
 
R: Thank you, sir.
 
C: Thank you. Good-bye.
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